SOAR has updated the Troopmaster/Packmaster Import feature to address two issues raised by customers:
- Non standard characters
some spanish, other language characters, and punctuation marks were getting removed by the Import process. This has been fixed.
- Last Name matching
The Import matching process works off an internal Troopmaster ID. We also do a sanity check against the last name of the incoming and existing Roster record because the Troopmaster ID is not always unique. This will sometimes cause a website Roster account to be re-created. We have change the logic from an "exact match" to a "relaxed match" to deal with changes to spelling, punctuation, etc. of a last name in Troopmaster/Packmaster.
