SOAR

It has been one of those weeks at SOAR...

At around 8:00 PM EST one of our servers decided to meltdown, mostly affecting Troop customers. By 10:00 PM EST the meltdown was non reversible and access to all Troop websites was no longer available.

We needed to have some hardware replaced on that server. We decided it was better to have it taken care of now than to have the servers down later for another period of time, even if it was a schedule outage in the future.

The hardware was replaced and the server was brought back online by 11:30 PM EST.

We then reloaded the server and all customer data back online. No customer data was lost.

Access to Troop websites was restored by 1:00 AM EST.

We sincerely apologize for the inconvenience !

SOAR Support