SOAR

Email started being delayed to email addresses at @optonline.net yesterday (1/27/2020) morning.

We have tried contacting them to resolve the issue. Unfortunately they do not provide any contact information for their postmaster or a process to resolve issues.

They use a 3rd party blacklist, which we are not listed on. We are not listed on ANY blacklists.

So not sure where the problem is coming from.

If you receive a bounce message for an @optonline.net email address please do the following:

• Forward the bounce message to that member
• Ask them to open a support ticket with Optimum (optonline.net)

Hopefully that will get their attention with a number of them coming in.

They unfortunately won't take a ticket from us, as we are not a customer of theirs....

Thank you !

SOAR Support